Roadlyne - Efficient Logistics Platform for Seamless Transportation & Delivery

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TERMS OF USE

“Roadlyne” is owned by Roadlyne Logistics Solutions Private Limited. The following terms and conditions govern the use of the website and mobile application (whether through a computer, mobile phone or other electronic devices), and include all sections, information, recommendations and other products and services available on or through the website and mobile application. By viewing or using the website www.roadlyne.com and mobile application Roadlyne : Fleet, you acknowledge that you have read and understood these customer terms (these “customer terms”). Please ensure that you read and understand all of these customer terms before you start using the website and mobile application, as you will be bound by these customer terms. By accessing or using the Web Site, you and the entity you are authorized to represent ("You" Or "Your") signify your agreement to be bound by the “Terms of Use”. If you do not agree with any of these customer terms, you must immediately cease accessing and using the website or mobile application and the services being provided there under. Your acceptance of these customer terms will operate as a binding agreement between you and Roadlyne Logistics Solutions Pvt Ltd. in respect of your use of the website and the mobile application and services. These Customer Terms apply to customer access to, and use of, the website and mobile application in case of any queries about these terms and conditions or any comments or complaints on or about the website, you may kindly email info@roadlyne.com .

PARTIES

These Customer Terms are between you and/or the entity you are authorized to represent (here in after referred to as “customer”) and by Roadlyne Logistics Solutions Private Limited. By accepting the terms you signify your agreement to be bound by these “Terms of Use”.

THE PARTIES AGREE AS FOLLOWS:

SCOPE OF TERMS OF USE

These Terms of Use govern the customer’s use of the web site, mobile application (whether through a computer, mobile phone or other electronic device), software and services (collectively, "Services") available via the website and mobile application ,except to the extent such Services are the subject of a separate agreement. Specific terms or agreements may apply to the use of certain Services and other items provided to the customer via the website or mobile application ("Service Agreement(s)"). Any such Service Agreements accompany or are listed in association with or through a hyperlink associated with the applicable Services.

2. USER ELIGIBILITY

2.1 The customer must provide Roadlyne with accurate, complete, current, valid and true Registration Data and the customer can only open one Account using the customer’s own registration data, and not use the account of any other person.

2.2 Only use the Application solely in accordance with these Customer Terms and all Applicable Laws, and do not use the website and mobile application, for any illegal or unlawful purposes.

2.3 Only use the website and mobile application, for the customer’s sole, personal use, and do not transfer, sell, sub-license or assign it to a third party

2.4 The customer agrees that amongst other limitations on the use of this website and mobile application posting any defamatory or abusive language website and mobile application is also prohibited.

2.6 The Roadlyne reserves the right to refuse access to the website and mobile application as well as any services provided therein to new users/customers or to terminate access granted to an existing user(s) at any time without according to any reason for doing so.

3. PAYMENTS

3.1 The customer understands that use of the Services may result in charges for the services or goods that you receive ("Charges"). Roadlyne will receive and/or enable the customer’s payment of the applicable Charges for services or through your use of the Services. Charges will be inclusive of applicable taxes where required by law. While availing any of the payment method/s offered including credit facility by Roadlyne, Roadlyne will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the customer due to:

a. Lack of authorisation for any transaction(s): or

b. Exceeding the preset limit mutually agreed upon by User and Users Bank: or

c. Any payment issue arising out of the transaction: or

d. The decline of the transaction for any other reason

e. All payments made against the Services provided by Roadlyne shall be in Indian Rupees acceptable by the Union of India. Roadlyne does not accept any other form of currency

4. About Roadlyne Wallet

4.1 “Roadlyne Wallet” a closed wallet is issued to You. It allows You to load a rupee value onto Your Roadlyne Wallet to access the Services available only on the Roadlyne application. The value associated with Roadlyne Wallet is not insured or guaranteed by any person or entity.

4.2 Roadlyne Wallet can be loaded on the Roadlyne Platform using either credit card/debit card / UPI / Internet Banking. One Roadlyne Wallet cannot be reloaded by using any other registered/unregistered Roadlyne Wallet.

4.3 Roadlyne reserves the right to limit the use of a Roadlyne Wallet if we reasonably believe that the use is unauthorized ,fraudulent, or otherwise unlawful. Further, misuse of the Roadlyne Wallet or its benefits in any manner may result in the disablement of the Roadlyne Wallet and/or withdrawal of benefits at the sole discretion of Roadlyne. Please maintain the Roadlyne Wallet safely and securely.

4.4 The balance in Roadlyne Wallet comes with an expiry time, the amount in Roadlyne Wallet is valid for a period of 365 days. In the event, no transaction is carried out on Your Roadlyne Wallet consecutively for a period of 365 days, the unutilized/unused balance ein your Roadlyne Wallet shall be forfeited.

4.5 The credits available in the Roadlyne wallet can’t be cancelled or transferred to another account or any third party. It can’t be withdrawn in the form of cash or transferred to any bank account.

5. MODIFICATION

5.1 Roadlyne may amend, revise and update these terms of use from time to time. The customer’s continued usage of the website or mobile application after any changes to these terms of use will mean that the customer accepts those changes. Any aspect of the website may be changed, supplemented, deleted or updated without notice at the sole discretion of Roadlyne. Roadlyne may also change or impose fees for products and services provided through the website or mobile application at any time in its sole discretion.

6. Roadlyne PRIVACY POLICY

6.1 Roadlyne Privacy Policy governs the use of information collected from or provided by the customer at the website and mobile application. With respect to any individual/organization whose personal information is provided by the customer to Roadlyne, the customer represents to Roadlyne that the customer has obtained all required permissions for the processing of such personal information as contemplated by the services being used by the customer including the transfer of such data to other countries whose laws may not provide the same level of protection for the personal data as the laws of the country of origin of such individual.

6.2 Our data practices are subject to applicable laws in the places in which Roadlyne operate. This means that we engage in the practices described in these terms of use in a particular country or region only if permitted under the laws of those jurisdictions.

6.3 You agree to provide us access to your information as defined in these terms like name, mobile number, vehicle number stored in your device (including geo-location; Your IP address; device ID or unique identifier; device manufacturer and type; device and hardware settings; SIM card usage; applications installed on your device; web browser; operator; keywords and data of incoming and outgoing calls and messages; Your interaction with our Services such as how the Services are being accessed (via another service, web site or a search engine); the pages You visit and features you use on the Services; the services and websites You engage with from the Services; content viewed by You, content You have commented on or sent to us and information about the ads You see and/or engage with; the search terms You use; order information and other usage activity), including without limitation for the time period prior to the date of registration of your Account with Roadlyne.

7. LICENSE AND OWNERSHIP

7.1 The website and mobile application, the processes, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, Photos, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) (collectively, the “Content”) on the website and mobile application is owned and controlled by the Roadlyne and/ or its licensors and the design, structure, selection, coordination, expression, look and feel and arrangement of such content is protected by copyright, patent and trademark laws, and various other intellectual property rights.

7.2 The trademarks, logos and service marks and all rights therein are and shall remain Roadlyne’s property or the property of Roadlyne 's licensors/vendors or other respective third parties, as the case may be. Neither these Terms nor customer’s use of the Services convey or grant to the customer any rights: (i) in or related to the Services except for the limited license granted in these terms; or

(ii) to use or reference in any manner Roadlyne 's company names, logos, product and service names, trademarks or services marks orthose of Roadlyne 's licensors.

8. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

8.1 Customer expressly understands and agrees that, to the maximum extent permitted by applicable law. The website, mobile application and all related content are provided by Roadlyne on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Roadlyne makes no warranty that (i)the Website, mobile application or any related content or services will meet customer requirements or customer’s use of the website, mobile application or related content and services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the website, mobile application or related services will be effective, accurate or reliable; (iii) the quality of the website, mobile application or related services or content will meet customer expectations; or (iv) any errors or defects in the website, mobile application or related services and content will be correct. No advice or information, whether oral or written, obtained by the customer from the company or through the use of the website, mobile application or related services shall create any warranty not expressly stated in the Terms of Use.

8.2 Roadlyne will have no liability related to any user Content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. Roadlyne also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any customer’s content.

8.3 Roadlyne will not be liable for any loss that the customer may incur as a consequence of unauthorized use of its Account or Account information in connection with the website, mobile application or other related services, either with or without customer knowledge.

8.4 Roadlyne has endeavoured to ensure that all the information on the Website and the mobile application is correct, but Roadlyne neither warrants nor makes any representations regarding the

quality, accuracy or completeness of any data, or information available on the website or mobile application.

8.5 Roadlyne shall not be responsible for the delay or inability to use the Website or mobile application or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the website, mobile application or otherwise arising out of the use of the website or mobile application, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Roadlyne shall not be held responsible for the nonavailability of the website or mobile application during periodic maintenance operations or any unplanned suspension of access to the website or mobile application that may occur due to technical reasons or for any reason beyond the Roadlyne 's control.

8.6 The customer understands and agrees that any material or data or content downloaded or otherwise obtained through the website or mobile application is done entirely at the customer’s own discretion and risk, and that the customer will be solely responsible for any damage to the customer’s loss of data that results from the download of such material or data.

9. RESTRICTIONS ON THE USE OF THE WEBSITE AND MOBILEAPPLICATION:

9.1 In addition to other restrictions set forth in these Terms of use and You undertake not to:

a. defame, abuse, harass, threaten or otherwise violate the legal rights of others;

b. publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

c. copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from the Roadlyne;

d. conduct or forward surveys, contests, pyramid schemes or chain letters;

e. upload or distribute files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;

f. upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer or provide you an undue advantage or benefit in purchasing goods / availing services;

g. engage in any activity that interferes with or disrupts access to the Website, mobile application or their contents and services (or the servers and networks which are connected to the website or mobile application);

h. attempt to gain unauthorized access to any portion or feature of the website, mobile application or any other systems or networks connected to the website, or mobile application, to any Roadlyne server, or to any of the website or mobile application services, by hacking, fraud calls, password mining or any other illegitimate means;

i.probe, scan or test the vulnerability of the website, mobile application, or any network connected to the website, mobile application, nor breach the security or authentication measures on the website or mobile application or any network connected to the website or mobile application. You may not reverse look-up, trace or seek to trace any information on any other User, of or visitor to, the website, mobile application or to its source, or exploit the Content, or information made available or offered by or through the website or mobile application in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided on the website or mobile application;

j. disrupt or interfere with the security of, or otherwise cause harm to, the website, mobile application, systems resources, accounts, passwords, servers or networks connected to or accessible through the website, mobile application or any affiliated or linked sites;

k. collect or store data about other Users in connection with the prohibited conduct and activities set forth in this section.

l. use any device or software to interfere or attempt to interfere with the proper working of the website, mobile application or any transaction being conducted on the website, mobile application or with any other person’s use of the website or mobile application;

m. use the website, mobile application or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Roadlyne or other third parties.

n. falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

o. violate any applicable laws or regulations for the time being in force within or outside India or anyone’s right to privacy or personality;

p. violate the Terms of Use contained herein or elsewhere; and

q. reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the website or mobile application.

10. RESTRICTIONS

10.1 Customer may not (i) remove any copyright, trademark or other proprietary notices from any portion of the services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the website, mobile application or related services except as expressly permitted by Roadlyne; (iii) decompile, reverse engineer or disassemble the website, mobile application or related services except as may be

permitted by applicable law; (iv) link to, mirror or frame any portion of the website, mobile application or related services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the website or related services or unduly burdening or hindering the operation and/or functionality of any aspect of the website or related services; or (vi) attempt to gain unauthorized access to or impair any aspect of the website, mobile application or related services or its related systems or networks.

10.2 Except as expressly indicated hereinabove, the Roadlyne hereby grants the customer, a non-exclusive, freely revocable, non-transferable access to view any content available on the website and mobile application, subject to the following conditions:

a. Customer may access the Content solely for personal, informational, and internal purposes, in accordance with the Terms of Use;

b. Customer may not modify or alter the Content available on the website or mobile application ;

c. Customer may not distribute or sell, rent, lease, license or otherwise make any Content on the website or mobile application available to others; and

d. Customer may not remove any text, copyright or other proprietary notices contained in the Content downloaded from the website or mobile application

11. TERMINATION

11.1 Customer agrees that Roadlyne, in its sole discretion, may terminate or suspend customer’s use of the website, mobile application, content and related services at any time and for any reason whatsoever in its sole discretion. Upon such suspension or termination, customer must immediately (a) discontinue use of the website, mobile application, content and relate services and (b)destroy any copies customer may have made of any portion of the content of Roadlyne. Accessing the website, mobile application after such termination, suspension or discontinuation shall constitute as an act of trespass. Further, customer agrees that Roadlyne shall

not be liable to or any third party for any termination or suspension of customer access to the website.

12. Limitation of Liability:

In no event shall Roadlyne, its suppliers or any third parties mentioned at the website or mobile application be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website or mobile application.

13. INDEMNITY

13.1 Customer agrees to indemnify, defend and hold harmless Roadlyne and its affiliates including but not limited to its (and its affiliates) officers, directors, consultants, agents, employees and vendors on the website and mobile application (“Indemnitees”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the customer pursuant to these Terms of Use. Further, the customer agrees to hold the Indemnitees harmless against any claims made by any third party due to or arising out of, or in connection with, customer use of the website, mobile application, or website services or content, any misrepresentation with respect to the data or information provided by customer, customer’s violation of the terms of use, or customer’s violation of any rights of another, including violation of any intellectual property rights.

14. IP INFRINGEMENT

14.1 If customer believes the website, mobile application or any of its services violates customer’s intellectual property, customer must promptly notify the Roadlyne in writing info@roadlyne.com. These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by customer may result in the termination of customer’s access to the website or mobile application. Customer is required to provide the following details in the notice:

a. the intellectual property that customer believes is being infringed;

b. the item that customer think is infringing and include sufficient information about where the material is located on the website or mobile application;

c. a statement that customer believes in good faith that the item that has been identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the website or mobile application;

d. customer contact details, such as customer address, telephone number, and/or email

e. a statement that the information customer provided in customer notice is accurate, and that customer is the intellectual property owner, or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and customer physical or electronic signature.

15. DISPUTE RESOLUTION

15.1 It is agreed by the Customer that in case of any conflicts and in consistencies arising out of and touching upon the terms of this documents, the matter shall be referred to and governed by the Arbitration and Conciliation Act, 1966 (as amended up to date of this document).

15.2 Each Party shall appoint one arbitrator and the two appointed arbitrators shall appoint third arbitrator who shall preside the arbitration.

15.3 The seat on arbitration/ arbitrators shall be in Raipur (Chhattisgarh).

15.4 The decision of the arbitration shall be final and binding on both the parties.

16. JURISDICTION

These terms shall be governed by and constructed in accordance with the laws of India, customer hereby expressly agrees that any proceeding arising out of or relating to customer’s use of the website, mobile or related services shall be instituted in courts in Raipur, India only

17. SEVERABILITY

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect.

18. COMPLETE AGREEMENT

Except as expressly provided in other written Agreement between the customer and Roadlyne these Terms of Use constitute the Entire Agreement between the customer and Roadlyne with respect to the use of the website and mobile application.

19. WAIVER

Any failure by the Roadlyne to enforce or exercise any provision of the Terms of Use, or any related right, shall not constitute a waiver by the Roadlyne of that provision or right.

20. DISCLAIMERS

The products, services and offers referred to herein are subject to the terms and conditions governing them as specified by Roadlyne from time to time and are offered at the sole discretion of Roadlyne. Nothing contained herein shall constitute or be deemed to constitute an advice, invitation, or solicitation to purchase any products/ services of Roadlyne. Roadlyne makes no representation about the quality, delivery, usefulness or otherwise of the goods / services offered by the third party. Roadlyne may, at its sole discretion, utilize the services of external service provider/ s or agent/s. Misuse of any intellectual property, or any other content displayed herein is strictly prohibited.

Your Wallet will be made inactive. Once Your Wallet is made inactive, it can be reactivated only after completing the applicable due diligence process.